Personal account
Personal account
  • +998 71 207-08-06

    • Opening hours: 9:00-18:00

    Tashkent, st. Shota Rustaveli, 32A

    Public offer

    For the provision of Internet access services via Wi-Fi technology

    1. General Provisions

    1.1. ASIA WIRELESS GROUP LLC, located at the address: Republic of Uzbekistan, 100070, Tashkent city, Yakkasaray district, Shota Rustaveli (Usman Nasir) street, house 32-A, operating under the SOLA trademark, providing services in accordance with the License of the Ministry for the Development of Information Technologies and Communications of the Republic of Uzbekistan No. 0006519 dated June 18, 2018 (valid from 09.10.2017 to 09.10.2022). g. for the right to engage in activities related to the design, construction, operation and provision of data transmission network services, hereinafter referred to as the "Operator", hereby provides individuals who accept this Offer by performing the actions specified below (hereinafter referred to as the "Subscriber") with Internet access services via Wi-Fi technology (data transmission service) (hereinafter referred to as the "Access Service" or "Service") in accordance with the following terms and conditions (hereinafter collectively referred to as the "Parties").

    1.2. The terms and conditions of this Public Offer are also the Rules for the provision of Internet access services via Wi-Fi technology to the Subscriber, which the Parties must comply with

    1.3. This Public Offer shall enter into force from the moment of its approval and shall be valid until its cancellation By the Operator.

    1.4. The subject of the Agreement for the provision of Internet access services is the provision by the Operator to the Subscriber of Access Services on the territory of the Republic of Uzbekistan (in the network coverage area) by connecting to its network, performing certain technical operations that do not have a tangible form. Access services will be provided to the Subscriber subject to his full and unconditional acceptance of the terms of this Public Offer, including the latter's fulfillment of the obligation to pre-pay for the Access Services, according to the tariff plan selected by him. Hereinafter, the terms Agreement (this Agreement) and Offer (this Public Offer) have the same meaning.

    1.5. Full and unconditional acceptance of this Public Offer in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan is the fact of making an advance payment, opening a Personal Account and connecting the Subscriber's Equipment to the Internet. The Personal Account is opened and the service is activated when the Subscriber enters their login details (password/access code) on the Personal Account registration page.

    1.6. In addition to these Terms, the relationship between the Subscriber and the Operator may be regulated by other documents governing the provision of individual services, which are posted in the relevant sections of the website www.sola.uz (hereinafter referred to as the "Operator's Website" or the "Site").

    1.7. The Terms are an open and publicly available document, the current version of which is located on the Personal Account registration page and on the website www.sola.uz in the "Clients" section -> "Documents".

    1.8. All changes and additions to this Public Offer are published on the Operator's website.

    2. Terms and Definitions

    2.1. Subscriber - an individual who has entered into an Agreement with the Operator on the terms and conditions contained in this Public Offer.

    2.2. Subscription fee - a fee debited from the Subscriber's electronic account in the billing system, in the amount and with the frequency established in the Operator's Price Lists, for providing the Subscriber with the opportunity to use certain wireless Internet services, or use wireless Internet services under a certain tariff plan.

    2.3. Subscriber device - a technical device (computer, laptop, PDA, mobile phone, other subscriber device) in the legal possession of the User, including software that provides the User with access to the Service by connecting this end device to the Operator's communication network. The Subscriber device must contain applications (Subscriber interface) that allow working with Wi-Fi technology, with the help of which the Service is used.

    2.4. Service Usage Limit (hereinafter referred to as the Limit) is a quota set by the Operator,

    defining quantitative restrictions on the use of the Service for a certain

    period of time or traffic.

    2.5. Acceptance is the full and unconditional acceptance by the Subscriber of the terms of this Public Offer.

    2.6. Public Offer is the Operator's proposal addressed to any individual in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan to conclude an agreement with him on the provision of Internet access services using Wi-Fi technology on the terms and conditions contained in this Public Offer.

    2.7. Agreement - an agreement on the provision of Internet access services using Wi-Fi technology, concluded between the Operator and the Subscriber on the terms of this Public Offer at the time of the Subscriber's acceptance of its terms (hereinafter referred to as the Agreement).

    2.8. Service - a wireless Internet access service using Wi-Fi technology provided by the Operator to the Subscriber (hereinafter referred to as the Service).

    2.9. Wi-Fi (WirelessFidelity) technology is one of the formats for transmitting digital data over radio channels, providing wireless connection of the Subscriber's equipment to the Internet.

    2.10. Operator's coverage area - the territory in which the Operator has the technical capabilities to provide wireless Internet services of a quality that meets the technical conditions established by regulatory acts and/or standards (governing documents) in force in the Republic of Uzbekistan.

    2.11. Personal account - an account in the Operator's billing system where the Subscriber's payments and the amounts of money withheld (written off) from these payments as payment for the Service are recorded. The Personal account has a unique number.

    2.12. Personal account - a web page on the Operator's website, or containing statistical information about the volume of the Service received by the Subscriber and the current state of his Personal account. Access to the Personal account is carried out using the Subscriber's equipment in the Service coverage area.

    2.13. Operator's office - the Operator's head office in the city of Tashkent and the offices of its branches in the regions of the Republic of Uzbekistan.

    2.14. Authorized office of the Operator - the office of third parties that has the right, on the basis of an official document certified by the signature of an official and the seal of the operator, to conclude an Agreement for the provision of wireless Internet services with the Subscriber and/or accept payments for the services provided by the Operator

    2.15. Access point - a device designed to provide wireless Internet access.

    2.16. Adapter - a device that ensures the pairing of the Subscriber's equipment with the Wi-Fi network.

    2.17. Session - the next one-time continuous use of the Service by the Subscriber

    2.18. The Operator's website is an information resource of ASIA WIRELESS GROUP LLC located at the Internet address www.sola.uz.

    By connecting to the Access Services provided by the Operator, the Subscriber accepts the specified Operator's website as the official accessible means of information about the Services consumed under this Agreement.

    2.19. The Internet is a global, voluntary, independent set of computer networks and information resources belonging to many different legal entities and individuals;

    2.20. Content is multimedia data of an informational, entertaining and advertising nature.

    2.21. Tariff/tariffs - price/prices for a certain Access Service.

    2.22 Tariff plan - a list of tariffs determined by certain features (traffic volume, speed, etc.).

    2.23. Price list - a set of tariff plans and individual tariffs/services established by the Operator.

    2.24. Traffic - the load created by the flow of signals, messages, etc., arriving at the data transmission facilities.

    2.25. Fraud - a deliberate action or inaction of an individual resulting in the use of wireless Internet services provided by the Company in violation of the established rules and procedures, without proper payment, and also aimed at taking possession of the Operator's or the Subscriber's funds.

    2.26. Access code (password) - an individual and unique identifier provided to the Subscriber during his authentication by the subscriber number allocated by the mobile operator, in the manner determined by these Terms, used to identify the Subscriber by the Operator.

    2.27. Subscriber's mobile number - an individual telephone number allocated to the Subscriber by a mobile operator (mobile/cellular operator) under a separate agreement concluded with such operator.

    2.28. Login - the name (identifier) ​​of the Subscriber's main account. In the context of this Public Offer, the Subscriber's account means his telephone number (subscriber number allocated by the mobile operator).

    2.29. Sublogin - an additional identifier to the Subscriber's main account, linked to his main account.

    3. Quality characteristics of the Services.

    3.1. The Services are provided 24 (twenty-four) hours a day, 7 (seven) days a week, (three hundred sixty-five/three hundred sixty-six) days a year.

    3.2. The Operator guarantees that the quality indicators of the Service provided comply with the standards and technical regulations established by the authorized state bodies of the Republic of Uzbekistan, as well as the terms of the license issued to the Operator.

    3.3. The Operator does not guarantee:

    - the possibility of information exchange with those nodes or servers that are temporarily or permanently unavailable via the Internet;

    - establishing a connection to the Internet at the highest possible speed at the Subscriber's provided tariff.

    4. Terms and procedure for the provision of Services.

    4.1. The Service is provided without interruptions, with the exception of the necessary preventive and repair work, which will be planned for a time when this can cause the least harm to the interests of the Subscriber.

    4.2. In order to use the Service, the Subscriber must be in the Operator's WiFi Network Coverage Area and use a Subscriber Device with the settings and go through the registration (authorization) process in accordance with the Operator's instructions posted on the website www.sola.uz .

    Subscriber authorization is carried out by registering a mobile phone number to which a paid SMS message with the Access Code will be sent. The cost of the SMS message is established by the agreement concluded between the Operator and the mobile operator, and is debited from the Subscriber's personal mobile account by the mobile operator. The cost of one incoming SMS message from local mobile operators is 84 sum 20 tiyn. The Operator, sending the Access Code to the Subscriber's registered phone number, is guided by the presumption that the Subscriber owns the mobile number entered during registration.

    The Subscriber independently bears full responsibility for using the phone number for authorization purposes.

    After completing the authorization procedure, the Subscriber makes an advance payment for the Services in accordance with the selected Tariff Plan.

    4.3. The Service in accordance with this Public Offer does not include the setup or diagnostics of the Subscriber's equipment, as well as the setup or diagnostics of the software installed on the Subscriber's equipment.

    4.4. To receive the Service, the Subscriber must have equipment with a built-in Wi-Fi module. If the equipment does not have a built-in Wi-Fi module, the Subscriber must purchase an external adapter.

    4.5. If authorization is impossible due to loss of password or for other reasons, the Subscriber has the right to contact the Operator's Technical Support Service. The procedure for restoring access to the Account, authorization of the Subscriber may be changed, canceled or supplemented by the Operator unilaterally.

    4.6. Access to the Internet may be provided by the Operator on a paid basis and by viewing advertisements. The terms of providing paid access to the network are described in Section 5 of this Public Offer. Access to the network is provided to the Subscriber by viewing advertisements on a one-time basis and, as a rule, is accompanied by the broadcast (viewing) of Content. The conditions for providing access (procedure, duration, speed, Content content, etc.) by viewing advertisements are determined by the Operator independently. Subscriber authorization for access constitutes their consent to view the Content (advertisements) broadcast by the Operator.

    5. Payment for Services

    5.1. The Operator provides paid Services on a prepaid basis. Payment for Services is made by the Subscriber to their Personal Account in advance by 100% payment, no later than the day/hour before the start of using the Services in accordance with the terms of the Tariff plan selected by the Subscriber. The amount of payment made by the Subscriber for the Services is debited from the Subscriber's personal account at the time of start of using the Service. Before the limit expires, the Subscriber can top up their personal account by making a payment. Activation of a new Tariff plan purchased by the Subscriber is possible only after the limit for the previous plan purchased by the Subscriber expires.

    5.2. The Subscriber may pay for the Services in the following ways:

    - by transferring funds to the Operator's current account through commercial banks or by paying with a plastic card through a terminal installed in the Operator's office;

    - using electronic payment systems (including through payment terminals of commercial banks or payment systems);

    - in cash by depositing at the cash desk at the Operator's office.

    When paying for the Operator's Services using electronic payment systems, the Operator shall not be liable for the legality of payments.

    The Subscriber shall be deemed to have fulfilled his obligation to make an advance payment for the use of the Services from the moment the funds are received in the Operator's current account or cash desk.

    5.3. Prices and tariffs for the Services are set in the national currency of the Republic of Uzbekistan, taking into account all taxes in accordance with the Tariff Plan selected by the Subscriber. The terms of the Tariff Plans are published on the Operator's Website and are an integral part of these Terms. As the Service is used, the funds made by the Subscriber as an advance payment are recorded by the Operator in accordance with the current terms of the Tariff Plan.

    5.4. The basis for writing off funds from the Subscriber's personal account for the Services provided is the data obtained using the equipment used by the Contractor to record the volume of Services rendered by it. The actual start date of the paid use of the Service is determined by the Operator based on the data of the software connection control or the Automatic Billing System installed on the Operator's network.

    5.5. In case the Subscriber uses the Services on a one-time basis (single-use), such Services are considered rendered from the moment of exhaustion (end) of the limit acquired by the Subscriber.

    In case the Subscriber uses the Services during a certain billing period (any time period during which the Tariff selected by the Subscriber is valid in accordance with the terms of such Tariff Plan), such Services are considered rendered to the Subscriber on the last calendar day of the relevant billing period, regardless of the actual use of the limit.

    5.6. To use the Services, the Subscriber must maintain a positive balance in his/her Personal Account (sufficient funds in the Subscriber's Personal Account). The funds contributed by the Subscriber are used in compliance with these Terms. The Subscription fee is the provision to the Subscriber of the opportunity to use certain Services. The Subscription fee paid by the Subscriber in accordance with this Public Offer is not subject to refund or recalculation, regardless of the Subscriber's actual use/non-use of prepaid Services (including upon termination of the Agreement). If, at the time of termination of the Agreement, the Subscriber has a balance of funds in the personal account that exceeds the subscription fee charged by the Operator for the services, such unused amount shall be returned to the Subscriber's bank account based on his/her application within 7 business days.

    5.7. A Subscriber using the Services on a long-term basis may have only one personal account (access point) registered to one Subscriber's telephone number. The Subscriber has the right to register another personal account to another of his/her telephone numbers, the registration of which will mean the conclusion of a separate Agreement for the provision of Services. Accounting of funds available in the Subscriber's personal accounts is maintained separately for each account. Provision of Services to the Subscriber based on the status of his personal accounts is also carried out separately for each account. The absence of funds in one Subscriber's personal account does not prevent the use of Services on another personal account of the same Subscriber. The funds available in one Subscriber's personal account are not offset against the debt on another personal account.

    5.8. A Subscriber using the Services on a long-term basis may use the Services by accessing his personal account through several Sublogins. When using the Services through all Sublogins assigned to one Subscriber, the funds are debited by the Operator from one Subscriber's personal account.

    5.9. Information on payments made as an advance payment for Services, as well as the validity periods of payments in relation to the Subscriber's Personal Account, is reflected in the Personal Account. The Subscriber undertakes to regularly check (at least once a day) the status of his/her Personal Account in order to receive current information in a timely manner.

    5.10. The provision of Services shall be suspended if the balance of the Subscriber's Personal Account becomes negative or insufficient to write off the payment for the Service specified by the Subscriber's selected Tariff Plan, or under other conditions specified by the Tariff Plan. The right to use Services shall be resumed after the balance of the Subscriber's Personal Account is replenished in the amount specified by the corresponding Tariff Plan selected by the Subscriber.

    5.11. The Subscriber is personally and fully responsible for the confidentiality and safety of the Account allocated upon registration, which serves to identify the Subscriber when providing access to the Service. The Subscriber is identified by the Personal Account, including when the Subscriber contacts the Operator's Technical Support Service by phone numbers published by the Operator on the Site, including to change the Account (only in terms of the password), including cases of loss of the Account or part of it, as well as to perform operations available to the Subscriber in the Personal Account, including with the Subscriber's Personal Account in the event of inoperability of the Personal Account. The Subscriber is responsible for the actions of persons who used his Account, including cases of unauthorized use of the Subscriber's subscriber device.

    5.12. If the Subscriber has lost all identification data required to provide access to the Service, the identification data may be restored upon a written request from the Subscriber to the Operator through the Operator's office, provided that the Subscriber presents the original documents proving his/her identity or the corresponding duly executed powers of another person to act on behalf of the Subscriber.

    5.13. The Operator may unilaterally change the terms of the Tariff Plans or assign new payments in addition to the existing ones, in the manner prescribed by these Terms.

    5.14. In the event of early termination of the use of the Services by the Subscriber or a change in the tariff plan before the limit is exhausted (expired), the amount of the prepayment (subscription fee) made is not returned to the Subscriber, regardless of the actual use/non-use of the limit by the Subscriber.

    5.15. In case of termination of the Agreement, the positive balance of funds on the Subscriber's personal account, minus the paid Subscription fee for the current billing period, is returned to the Subscriber by transfer to his plastic card or bank account on demand within 10 banking days from the date of the written request, based on the signed reconciliation statement of mutual settlements by both Parties.

    5.16. Tariffs for all types of Services and the Subscriber Device (if sold by the Operator) are determined by the Operator independently and are fixed in the Price List (Appendix No. 1 to this Public Offer).

    5.17. Payment for Services is made at the tariff in effect at the time of provision of such Services.

    6. Rights and obligations of the Operator

    6.1. The Operator undertakes to:

    6.1.1. Provide the Subscriber with Services in accordance with the legislative and other regulatory legal acts of the Republic of Uzbekistan, the license and these Terms.

    6.1.2. Provide the Subscriber with round-the-clock access to the Internet and ensure round-the-clock reception/transmission of data in the volume stipulated by the tariff plan selected by the Subscriber.

    6.1.3. Eliminate possible interruptions in the provision of Services if these interruptions occurred due to the fault of the Operator, within one business day from the date of receipt of the Subscriber's claim regarding the impossibility of receiving the Services, indicating the personal account number, name of the service, date, time and period of impossibility of receiving it.

    6.1.4. Provide consulting services on technical and software tools, as well as on the technology of working on the Network in terms of providing these services and no more.

    6.1.5. Notify the Customer of changes in tariffs for Services, terms of service and payment methods at least 10 days before their change by publishing the relevant information on the Site.

    6.1.6. Subscribers are issued invoices for payment of Services in the Subscriber's Personal Account.

    6.2. The Operator has the right to:

    6.2.1. Refuse to provide the Subscriber with the Services if:

    - provision of the Services may pose a threat to the security and defense capability of the state, health and safety of people;

    - provision of the Services is impossible due to any physical, topographic or other natural obstacles;

    - the Subscriber does not agree to the Terms or does not make payments for the Services provided in a timely manner;

    - the Subscriber uses or intends to use the Services for any illegal purposes, or receives the Services illegally.

    - In the absence of technical capability to provide services in a territory outside the Operator's technical coverage area.

    6.2.2. Suspend the provision of Services to the Subscriber in the event of their violation of the requirements stipulated by the Terms, including the deadline for payment for the Services, as well as in cases stipulated by the legislation of the Republic of Uzbekistan.

    6.2.3. Use information about the Subscriber and their use of the Services for statistical and analytical processing by the Operator's data systems (for the purposes of advertising mailings, etc., including commercial and mandatory mailings, in accordance with the instructions and orders of the relevant authorities).

    6.2.4. Implement full or partial restrictions on individual actions of the Subscriber if such actions pose a threat to the normal functioning of the communication network.

    6.2.5. When authorizing the Subscriber to gain access to a one-time Service, provide the Subscriber with the Content (for viewing) determined by the Operator.

    6.2.6. In accordance with international practice, the Communications Operator reserves the right, without any notice to the Subscriber, to introduce any filtering or blocking of the address space and to terminate the Subscriber's access to any fragments, objects, information resources and services of the Internet (addresses, networks, servers, teleconferences, mailing lists, etc.) both in the Republic of Uzbekistan and abroad. Access restrictions are introduced if the practice of operating the relevant resources violates generally accepted standards for using the Internet. Access restrictions apply only to addressing (availability) and do not mean a violation of the confidentiality of the Subscriber's information.

    7. Rights and obligations of the Subscriber

    7.1. The Subscriber is obliged to:

    7.1.1. When registering as a Subscriber, provide your requested personal data that corresponds to reality, including, but not limited to, your last name, first name, middle name and passport details;

    7.1.2. Independently monitor the status of your Personal Account using your Personal Account (at least once a day).

    7.1.3. Pay for the Services in full and within the timeframes stipulated by the Terms.

    7.1.4. Do not distribute, sell or transfer to third parties the Services provided to it without the prior written consent of the Operator and do not advertise them as services intended for sale or transfer to third parties.

    7.1.5. Do not use access to the Network for actions that contradict the current legislation of the Republic of Uzbekistan.

    7.1.6. Monitor changes to the Terms on the Site (at least once a day).

    7.1.7. Use user (terminal) equipment and software that meets the established requirements to receive the Services.

    7.1.8. Notify the Operator within 30 days of any change in personal data (last name, first name, patronymic, and place of residence).

    7.1.9. Take measures to protect the subscriber terminal from the effects of malicious software.

    7.1.10. Prevent the distribution of spam and malicious software from its subscriber terminal.

    7.1.11. Provide, upon request of the Operator, an identity document in order to confirm the data specified during registration in the accounting system.

    7.2. The Subscriber has the right to:

    7.2.1. At any time, unilaterally refuse to use the Services by actually stopping the use of the Services, subject to reimbursement to the Operator of the actual expenses incurred, which, under the Terms, are recognized as the balance of funds available in the Subscriber's Personal Account on the date of the Subscriber's refusal to use the Services.

    7.2.2. Demand a refund of funds paid for the Services for the period when it was impossible to use the Services through no fault of the Subscriber.

    7.3. When using the Services, the Subscriber is prohibited from:

    7.3.1. Restricting access to other subscribers or preventing other subscribers from accessing the Internet.

    7.3.2. Send advertising, informational and other materials without the consent (or in the absence of a request) from the recipients, as well as to electronic publications and conferences that are not relevant in terms of topic.

    7.3.3. Perform a "fan" (mass) mailing of advertising, informational and other materials to other Internet users, except in cases where the recipients agree to receive these materials, either to a personal email address or through electronic publications and public conferences not intended for this purpose.

    7.3.4. Perform unauthorized (unauthorized) penetration into any technological components (nodes), programs, databases and other constituent elements of the Internet.

    7.3.5. Send or make available via the Internet any information, the dissemination of which, in one way or another, contradicts the legislation of the Republic of Uzbekistan or international law.

    7.3.6. Transmit any information or software that contains viruses or other harmful components.

    7.3.7. Send, transmit, reproduce, provide or in any way use for commercial purposes information, software or other materials, in whole or in part, obtained through the Service (unless expressly permitted by the provider of such information, software or other products).

    7.3.8. Send, transmit, reproduce or distribute in any way software or other materials obtained through the Service, in whole or in part, protected by copyright or other rights, without the owner's permission.

    8. Liability of the Parties

    8.1. The Operator and the Subscriber shall be liable in accordance with the current legislation of the Republic of Uzbekistan.

    8.2. The Operator shall not be liable for the content of information transmitted (received) by the Subscriber when using the Services.

    8.3. Upon detection of the facts of the actions specified in paragraphs 7.1.4. and 7.1.5. of these Terms, the Operator reserves the right to temporarily terminate the provision of services to the Subscriber.

    8.4. For the actions provided for in paragraph 7.1.4. of these Terms, the Subscriber shall be solely liable to third parties, which does not deprive the Operator of the right to present its claims for damages to the Subscriber.

    8.5. The Subscriber shall be solely responsible for the content and accuracy of the information transmitted (received) by the Subscriber.

    8.6. The Subscriber guarantees the accuracy of the data specified during the registration procedure in the Operator's accounting system. The Subscriber is fully responsible for all requests to the Service and actions taken through the request to the Service that took place when entering the login and password.

    8.7. The Operator is not responsible for the Subscriber providing inaccurate data when registering in the Operator's accounting system. If the Operator discovers that the Subscriber has indicated inaccurate data in the accounting system, the Operator has the right to suspend the provision of services until the Subscriber indicates accurate data and presents documents confirming the specified data at the Operator's office. In this case, the Operator identifies the Subscriber by the Personal Account number.

    8.8. The Operator is responsible for the Subscriber's inability to receive the ordered Services only if the inability to receive them occurred due to the fault of the Operator. The Operator's liability may not exceed an amount equal to the cost of these Services for the period during which the Subscriber was unable to use the Services.

    8.9. The Operator shall not be liable in the event of failures of the Subscriber's software and equipment or any third parties, unless the latter is under the direct control of the Operator.

    8.10. The Operator and the Subscriber shall be released from liability for failure to fulfill or improper fulfillment of the Terms if they prove that their failure to fulfill or improper fulfillment occurred as a result of force majeure circumstances or the fault of the other Party.

    8.11. Claims related to the failure to provide, untimely provision or poor-quality provision of Services shall be accepted within 6 months from the date the subject of the claim arose. Claims submitted after the expiration of the specified periods shall not be considered by the Operator. Submission of a claim by the Subscriber before applying to the judicial authorities is mandatory.

    9. Force Majeure

    9.1. The Operator and the Subscriber shall be released from liability for partial or complete failure to fulfill obligations under these Terms if such failure was a consequence of force majeure circumstances arising as a result of extraordinary events that the parties could neither foresee nor prevent by reasonable means. In addition to generally accepted force majeure events, the Parties have agreed to also include acts and actions of government authorities that resulted in the Operator being deprived of or limited in its ability to provide Services.

    9.2. The Party that suffered from force majeure circumstances is obliged to notify the other Party within three days of the said circumstances and their consequences (both those that have already occurred and those that may occur in the future). The Party that fails to notify the other Party to this Agreement within the specified period shall be liable for the consequences caused thereby.

    9.3. If force majeure circumstances last for more than 30 (thirty) days, each Party has the right to terminate the provision/use of the Services unilaterally by sending the other Party a written notice of termination of the provision/use of the Services 30 (thirty) days before the expected date of termination.

    10. Dispute Resolution Procedure

    10.1. All disputes or disagreements arising between the Operator and the Subscriber during the provision of Services in accordance with the Terms shall be resolved through claims, as well as through negotiations between the Parties.

    10.2. In the event of failure to fulfill or improper fulfillment by the Operator of obligations to provide Services, the Subscriber shall file a claim with the Operator before going to court. The claim shall be filed in writing and registered on the day it is received by the Operator.

    10.3. The claim shall be reviewed by the Operator within two business days from the date of registration of the claim. The Operator shall notify the Subscriber who filed the claim of the results of its review by any means. If the claim is recognized by the Operator as justified, the deficiencies identified during the provision of Services shall be subject to elimination within three days.

    10.4. In case of rejection of the claim in whole or in part, refusal to respond to the claim, or failure to receive a response to it, as well as in case of impossibility of resolving disagreements through negotiations, the Party that considers its rights to be violated has the right to protect its interests in court in the courts of the relevant jurisdictions.

    11. Additional conditions

    11.1. The Operator does not provide information about the Subscriber to third parties, except for cases of transferring the specified data for the purpose of providing Services in accordance with these Terms, as well as transferring to authorized government agencies in accordance with the provisions of the legislation of the Republic of Uzbekistan.

    11.2. The Operator has the right to transfer all its rights and obligations to service the Subscriber to another communications operator, while the tariffs for the services provided, the volume and quality of the services provided remain unchanged. In case of transfer of rights and obligations for servicing subscribers to another communications operator, the Operator undertakes to notify the Subscriber 30 (thirty) calendar days prior to the date of the expected transfer on the Site.

    11.3. The Operator has the right to unilaterally change these Terms, Tariff Plans or assign new payments in addition to the existing ones, including (but not limited to) if this is due to the adoption of new regulations that directly or indirectly affect the activities of providing Services with prior notification of the Subscriber at least 10 (ten) days before the changes come into force. Notification is considered to be the publication of the relevant information on the Site. The date of notification is the date of publication of the relevant information on the Site. If the Subscriber disagrees with the specified changes, he/she has the right to refuse to accept the changes within 10 days from the date of notification by terminating the use of the Service. Continued use of the Service after 10 days from the date of receipt of the notice shall be considered as the Subscriber's consent to the changes made.

    11.4. The Subscriber accepts the condition that the provided Service, due to natural conditions of signal propagation, may deteriorate, be interrupted, or be accompanied by interference near buildings, due to local features of the terrain and development, meteorological conditions and other reasons, while these circumstances are not interruptions in the provision of the Service and are not subject to any compensation by the Operator.

    11.5. The Operator will not intentionally view or disclose any private e-mail messages (except in cases provided by law). The Operator is not obliged to monitor the content of information distributed or received through the Services. However, the Subscriber accepts the condition that the Operator has the right to periodically monitor the information passing through the Services and disclose any information if this is necessary in accordance with the law, the requirements of authorized government agencies, in order to ensure the normal provision of the Service, as well as to protect the Operator and its other users, as well as third parties whose legal rights and interests have been violated.

    11.6. The Operator is not responsible:

    - for information, advice, software independently received by the Subscriber via the Internet;

    - for any costs or damages directly or indirectly arising as a result of the Subscriber independently obtaining information and services via the Internet;

    - for damages arising due to unauthorized access by third parties to the Subscriber's resources, including cases of unauthorized use of the Subscriber's subscriber device.

    - for damages caused to the Subscriber as a result of the operation of software products received by the Subscriber through the Service;

    - for direct or indirect damages caused to the Subscriber as a result of the use or inability to use the Service;

    - for the quality of the Service provided in cases where the Subscriber uses uncertified equipment, software, as well as in case of incorrect configuration by the Subscriber of software and hardware access to the Service;

    - for the normal functioning and availability of individual segments of the Internet.

    12. Interruptions in the Provision of Services. Termination of Services

    12.1. In the event of emergency situations, unsatisfactory quality or interruptions in the provision of the Service, the Subscriber shall report these facts by calling the Operator's Technical Support Service or by sending an email to the email address published on the Website.

    12.2. The Operator reserves the right to interrupt the provision of the Service for scheduled maintenance of communications equipment and equipment used to provide the Service, with prior notice to the Subscriber by posting information about this on the Website.

    12.3. The Agreement shall terminate upon exhaustion of the limit. From the moment the Agreement terminates, the Service shall not be provided to the Subscriber.

    If the Subscriber violates the provisions specified in paragraph 7.3 of these Terms, the Operator reserves the right to suspend the provision of the Service to the Subscriber until the violation is eliminated and to recover from him all damages caused by such violation.

    13. Final Provisions

    13.1. This offer and all appendices thereto, which are integral parts, are drawn up in Russian and translated into Uzbek and English. In the event of a dispute regarding the interpretation of any provisions of this Offer, the Russian version will prevail.

    13.2. The Parties allow facsimile reproduction of signatures (facsimiles) of authorized persons of the Operator using mechanical copying tools, as well as use of facsimiles on other necessary documents that are necessary and mandatory when providing Services. In this case, a facsimile signature will have the same force as the original signature of an authorized person.

    13.3. All issues not covered by this Public Offer are regulated in accordance with the current legislation of the Republic of Uzbekistan.